Skills Training

40-hour Mediation Certification Program: Dispute Resolution Training

This 40-hour certification training satisfies requirements of the State of California Dispute Resolution Program Act (DRPA). Continuing education credits (CEU's) are offered for attorneys and mental health professionals completing the Mediation Training. Topics covered include:

• What is mediation?
• What can/cannot be mediated?
• The six stage mediation process
• Communication techniques
• Role of the mediator
• Eliminating bias and prejudice
• Cultural diversity in mediation
• Legal ethics
• Dealing with difficult parties and situations

TRAINING SCHEDULE

CONTACT: For more information on the Mediation Skills Training Program, contact This email address is being protected from spambots. You need JavaScript enabled to view it. Dispute Resolution Program Supervisor - (760) 842-6221

8-hour Peer Mediation Skills Training

Conflict resolution training is available to elementary, middle, and high schools in the North San Diego County area offering staff and students the opportunity to learn new skills. The training takes place over two days and provides peer mediators with a basic level of competency in conducting a five step mediation process in addition to the necessary communication and facilitation skills. Topics covered include:

• Philosophy of peer mediation
• Basic conflict theory
• Styles of conflict resolution
• Role of the peer mediator
• The five step mediation process
• Active listening techniques specific to mediators
• Handling emotions in mediation
• Importance of neutrality
• Understanding diversity in mediation
• Breaking impasse

Peer mediation teaches students how to help their fellow classmates resolve conflict successfully and peacefully. The mediation process is cooperative, voluntary, and provides students with a safe environment in which they can air grievances, clear up misunderstandings, and look at new ways to resolve conflict. The conflict resolution process teaches students lifelong skills. Peer mediators, students, and school staff become part of a school community dedicated to effective, peaceful conflict resolution.

CONTACT: For more information on the Peer Mediation Skills Training, contact This email address is being protected from spambots. You need JavaScript enabled to view it. Dispute Resolution Program Supervisor - (760) 842-6221

4-Day Social Work Program Training

Twice each year, Lifeline's Social Services component facilitates a 4-day training that instructs staff from Lifeline and other community based organizations on various aspects of providing case management services. Topics covered include:

• The helper as a person
• Communication skills
• Law and ethics
• Home visits
• The casework process
• Goal setting
• Crisis intervention
• Community resources

2013 TRAINING SCHEDULE

To be announced

CONTACT: For more information on the Social Work Program Training, contact  This email address is being protected from spambots. You need JavaScript enabled to view it.  - (760) 726-4900 x 6384