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Clinical Program Manager

Position Summary

Under the supervision of the Project Life Clinical Supervisor, assures that all services provided to Behavioral Health clients and families are being implemented through a client driven wellness and recovery model that is strength based, culturally relevant, trauma informed, consumer driven and outcome based. Program Manager will assist Project Life Clinical Supervisor in managing the daily clinical and administrative oversight on 24/7 hotline, intake and assignment, eligibility screening, assessment, individual, family and therapy, crisis intervention, rehabilitation, case management services and quality assurance. Maintains a positive working relationship and works collaboratively with numerous human trafficking service providers, law enforcement, child welfare services and the community to build upon the countywide response to human trafficking. Ensures that services are consistent with the agency’s purpose, approach, policies and procedures, compliance with contractual requirements.




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Specific Activities
  •  Assist the Project Life Clinical Supervisor in the over site of programming and contract compliance that assures staff are providing high quality, professional clinical services, maintains appropriate documentation, stays current on research and developments in the field, and disseminates “best practice” information to the clinical staff as appropriate.
  • Assist Project Life Clinical Supervisor in the clinical and administrative supervision to behavioral health trainees, interns, case managers and licensed staff, including orientation, individual and group supervision and evaluation of performance.
  • Assist with the 24/7 on call clinical over site and debriefing with staff
  • Assists with recruitment, hiring, training and scheduling of clinicians and case managers.
  • Ensures quality assurance through direct monitoring of clinicians, client satisfaction surveys, chart review, peer review and related activities to insure quality of services.
  • Responsible for contract compliance, reporting, goals and objectives, quality assurance system, charting, billing and documentation.
  • Assist the Project Life Clinical Supervisor with tracking and reporting outcomes and goals
  • Engages in component and program development, implementation, and evaluation.
  • Assist with the development of program policies and procedures, makes yearly updated and disseminates information out to staff.
  • Completes program reports and submits to the Project Life Clinical Supervisor in a timely manner.
  • Responsible for the training and compliance of HIPPA laws.
  • Under the direction of the Project Life Clinical Supervisor, coordinates or provides appropriate training (trauma informed care, mental health, substance abuse, etc.) and other related staff development activities to equip staff with necessary tools for providing services to human trafficking victims.
  • Participates in grant development and submittal
  • In conjunction with agency leadership, assures coordination and collaboration among all agency programs and services, and provide support to an integrated system of care
  • Train new staff in the scope of practice, productivity, documentation, and clinical therapeutic development.
  • Participates in and facilitates agency and component meetings.
  • Stays informed of and disseminates to staff information related to the legal and ethical issues involved in the behavioral health and psychiatric field.
  • Attend required meetings and training as appropriate.
  • Participates in other duties as assigned.
MA degree in social work, counseling, or psychology. Required state-licensed LCSW, LMFT. Must possess the ability to make sound clinical decisions independently. Must be able to apply clinical judgment, ethics and accountability to formulate best practices in quality of care. Must possess excellent written and verbal communication skills. Knowledgeable of child development issues, at-risk youth issues, special education and evidenced based practices. Compatibility with agency purpose, goals, philosophy and approach.
Compensation and Benefits
Your well-being matters at North County Lifeline!
  • Paid vacation
  • Paid sick time
  • Paid holidays (13 days)
  • Exceptional medical, dental, vision, chiropractic and acupuncture coverage
  • Free health and wellness programs
  • Life Insurance
  • Employee Assistance program
  • Great employee incentive award programs
  • Training and education assistance
  • Matched 403b retirement plan
  • Flexible Spending Account
  • Menu of optional benefits, including short term disability, critical illness, accident, hospitalization and cancer policy. 
  Salary commensurate with experience and education. Differential pay offered for bilingual skills and for after hours on call. 
Physical Demands/Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee may occasionally lift and/or move up to 15 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The employee may be exposed in an extremely stressful environment where there are considerable mental and emotional demands. Employee will be regularly out in the community giving presentations and working with various agencies. Employee may be exposed to weather conditions prevalent at the time. The employee will be required to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer.
Work Schedule
M-F will include evening and some weekends depending on client needs.