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Program Manager - TrueLife Recovery

TrueLife Recovery (TLR) is a trauma informed adolescent outpatient substance abuse and co-occurring treatment program serving North County San Diego. Under the supervision of the Director of Clinical Services, the TrueLife Recovery Program Manager supervises the TrueLife Program staff and operations to ensure compliance with the County of San Diego, State of California, DHCS and serves as liaison between TLR and other Lifeline programs and community collaborators. The Program Manager position will dedicate at least 50% of their time to management and administrative (non-clinical) duties for the program.

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Specific Activities
  • Be available during regular business hours and respond to emails, telephone calls, and other correspondence from the COR or designee within two business days.
  • Notify the COR or designee if absent from the program for more than two business days and provide an alternate contact for program coverage.
  • Develops, supervises, and maintains systems and procedures that encourage and support a client-centered, culturally competent, strengths-based and trauma-informed service model that ensures individualized services for clients including treatment for identified co-occurring disorders.
  • Monitors staff productivity and completes performance evaluations for TLR staff.
  • Ensures adherence to legal and company policies and procedures and undertakes disciplinary actions if the need arises.
  • Works with County staff, COR, School Districts, Probation, and other referral sources and linkage agencies to coordinate TLR client services.
  • Serves as liaison between TLR and other Lifeline programs to promote in-house program coordination.
  • Responsible in coordination with Human Resources for recruitment, hiring, training of all TLR staff.
  • Provide weekly supervision for TLR staff and interns.
  • Sets parameters for documentation requirements of program demographic and outcome data in accordance with all applicable guidelines, including the SUDPOH Handbook.
  • Evaluates and supervises outcome achievement of TLR staff on a weekly basis and assures successful completion of goals.
  • Facilitates program meetings and provides individual supervision to TLR staff on a consistent basis.
  • Supervises the facilitation of OS and IOS treatment, Prosocial Activities, Recovery Services, Early Intervention services, and all other center and community-based activities, providing direction for program staff.
  • Maintains statistics, completes Quarterly Status Reports, Staffing Status Report, and meets all other TLR reporting requirements.
  • Works closely with the Quality Assurance Specialist to ensure program compliance with the Quality Assurance Review process. Including file reviews, documentation of assessment and intake, case management, progress notes, treatment planning and goal setting, and discharge planning,
  • Resolves programmatic issues as identified by TLR staff.
  • Spend at least 50% of time on management and administrative (non-clinical) duties and may facilitate center-based groups and or provide other direct counseling services as needed.
  • Attend community, agency, and collaborative meetings.
  • Works closely with the Administrative Coordinator to ensure accuracy in TLR billing.
  • Participates as a member of Lifeline’s Management Team.
  • Participates as a member of the TLR Multidisciplinary Team.
  • Completes all other duties as assigned
Licensed clinician (LMFT, LCSW, LPCC) with at least one year experience or certification in substance abuse and co-occurring treatment preferred. May substitute for a Certified SUD Counselor with equivalent experience. Two years post licensure and able to provide clinical supervision highly preferred. Outstanding supervisory and training skills. Demonstrated experience in overseeing program and policy development, implementation and operations.  Excellent organizational, clinical, and communication skills. Demonstrated knowledge, training, and experience in Cognitive Behavioral Interventions, DBT, Seeking Safety, or TF-CBT Approach preferred. Must be compatible with Lifeline’s purpose and philosophy. Must be willing to work some evenings. Bilingual English/Spanish preferred. Must possess excellent written and verbal communication skills.  Willingness to use personal vehicle in the course of employment. Hire is contingent upon passing required pre-employment clearances and background
Compensation and Benefits
  • Your well-being matters at North County Lifeline!
  • Paid vacation
  • Paid sick time
  • Paid holidays (13 days)
  • Exceptional medical, dental, vision, chiropractic and acupuncture coverage
  • Free health and wellness programs
  • Free Life Insurance
  • Employee Assistance program
  • Great employee incentive award programs
  • Training and education assistance
  • Matched 403b retirement plan
  • Flexible Spending Account
  • Menu of optional benefits, including short term disability, critical illness, accident, hospitalization and cancer policy 
Pay Range Salary will commensurate with experience and education. Differential pay offered for bilingual skills.

Physical Demands/Work Environment
While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear or smell. The employee may occasionally lift and/or move up to 15 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The employee may be exposed in an extremely stressful environment where there are considerable mental and emotional demands. Travel is required to the schools /client homes. Employee may be exposed to weather conditions prevalent at the time.The employee will be required to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer.
Work Schedule
Full-time, 40 hours/week.