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SUD Quality Assurance Specialist

TrueLife Recovery (TLR) is a trauma-informed adolescent outpatient substance abuse and co-occurring treatment program serving youth ages 12-17 in North County San Diego. The program is part of North County Lifeline, a non-profit that is well known for fostering a supportive team culture and for being an outstanding place to work and grow. The TrueLife Recovery Quality Assurance (QA) Specialist helps to coordinate and monitor program compliance with agency, County, and State and Federal regulations, including documentation, reporting and credentialing. Come join a multi-disciplinary team in a stable and well-respected social service agency, working with youth and families to help them live better lives

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Specific Activities
  • Preparing and maintaining a variety of records, reports, and files.
  • Conducting audits of each client’s file to ensure that quality assurance is met according to contract standards.
  • Auditing all treatment sign-in sheets to ensure compliance with State and County regulations.
  • Assisting with the development and monitoring of policies and procedures.
  • Maintaining a calendar of annual reviews, developing ongoing monitoring schedules and ensuring that client charts are reviewed daily, weekly, and monthly.
  • Ensuring that all policies and procedures are up to date and reviewed regularly.
  • Assisting in the development and implementation of Continuous Quality Improvement Plan that contains content and strategies to address identified problem areas.
  • Participating in the San Diego County Quality Assurance Compliance meeting, SUD Provider’s meeting, and QIP meetings as assigned.
  • Training new staff on documentation standards as needed.
  • Collaborates closely with TLR Program Manager and Admin Coordinator to ensure fidelity of evidenced based practices and ensuring documentation standards are met or exceeded.
  • Understands and stays current on HIPAA and 42 CFR regulations
  • Participates as a member of the TLR Multidisciplinary Team as needed.
  • Completes all other duties as assigned.
BA in a relevant social services field with 2 years’ experience in addiction recovery or behavioral health preferred. Excellent organizational, clinical, and communication skills.  Able to work in a very diverse setting with people of all backgrounds, culture and orientation. Ability to work with minimum supervision and frequent interruptions, while maintaining a professional demeanor at all times.
Knowledge, Skills, and Abilities Required:  
Possesses advanced knowledge that is primarily intellectual in character and includes exercising discretion and independent judgment
Establish and maintains effective working relationships while showing open mindedness and a collaborative spirit. Compatibility with agency purpose, goals, philosophy, and approach. Demonstrates enthusiasm and passion for their work. Utilizes a creative approach to problem solving. Interactions with others reflect a spirit of honesty, humbleness, and self-awareness. Accepts constructive criticism with a positive attitude and willingness to implement change. Ability to work well independently and demonstrate appropriate initiative. Must demonstrate knowledge of trauma Informed, client driven, and culturally competent care.
Compensation and Benefits
Your well-being matters at North County Lifeline!
  • Paid vacation
  • Paid sick time
  • Paid holidays (13 days)
  • Exceptional medical, dental, vision, chiropractic and acupuncture coverage
  • Free health and wellness programs
  • Free Life Insurance
  • Employee Assistance program
  • Great employee incentive award programs
  • Training and education assistance
  • Matched 403b retirement plan
  • Flexible Spending Account
  • Menu of optional benefits, including short term disability, critical illness, accident, hospitalization and cancer policy
Pay Range Salary will commensurate with experience and education. Differential pay offered for bilingual skills. EEO
Physical Demands/Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee may occasionally lift and/or move up to 15 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The employee may be exposed in an extremely stressful environment where there are considerable mental and emotional demands. Travel is required to client homes. Employee may be exposed to weather conditions prevalent at the time.  The employee will be required to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer.
Work Schedule
Full-time, 40 hours/week. Monday-Friday (may include evening and occasional weekend hours).