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Bilingual Case Manager- Communities in Action/Homeless Prevention/Rental

Under the supervision of the Youth Development Program Manager, the Communities in Action Case Manager  (CinA CM) assures that all services provided for Communities in Action (CinA), Homeless Prevention and Rental Assistance clients and families are being implemented through a client driven wellness and recovery model that is strength based, culturally relevant, trauma informed, consumer driven and outcome based.  The Communities in Action CM is responsible for providing case management for the referred clients within the target population (CSBG eligible) to the Communities in Action program.  Case Manager provides CinA assessments, individual and family supportive services, individual and family case management services, crisis intervention, applications to public assistance programs, connection to employment and vocational programs, and referrals to appropriate resources.  Implements “best practices” utilizing evidenced based practices for case management.  The CinA CM position includes assisting the Program Manager with the following: program planning of a Resident Leadership Academy (RLA), assessment process planning, and coordinating services with the RLA Program Coordinator, Volunteer Coordinator, and the EITC Coordinator.  The CinA CM will also assist with event coordination and organization, as needed, and overseeing tasks for program volunteers.  Facilitates other duties as assigned, such as ensuring the CinA program components have necessary job and activity materials needed.

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Specific Activities
  • Provide self-sufficiency focused case management to CSBG eligible families and individuals.  Facilitate appropriate CinA services for clients including free tax preparation, financial literacy education, cognitive and educational services, housing resources, job readiness, income support services, and immediate needs.  CM will also provide Lifeline wraparound assistance for County-approved supportive services. 
  • Responsible for assessing clients’ needs and reviewing client documentation (i.e. income statements, bank statements, etc.) to determine program eligibility
  • Maintains appropriate documentation, stays current on research and developments in the field, and utilizes “best practices” with a client driven, culturally relevant, and trauma informed approach. 
  • Adapt to flexible schedule which may include working evenings and occasionally weekends
  • Maintain necessary client records and statistics, and submit timely monthly reports as needed.
  • Participates in clinical and administrative supervision with a multi-disciplinary team including behavioral health trainees, interns, case managers and licensed staff, individual and group supervision and evaluation of performance.
  • Participates in quality assurance review through client satisfaction surveys, chart review, and related activities to insure quality of services.
  • Responsible for contract compliance, prompt response to referrals, reporting, goals and objectives, charting, billing and documentation in a timely manner.
  • Maintains professional relationship with landlords/property managers and reviews adequate documentation (i.e. lease, W-9, affidavits, etc.) to distribute rental assistance funds.
  • Responsible for gathering all necessary documentation to complete and submit WRAP forms for rental assistance, utility payments and/or any other specific payments clients are requesting.
  • Participate in community outreach and attend any necessary networking events.
  • Follow all legal and ethical guidelines pertaining to the treatment of youth and families, per state and county requirements (e.g., Child Abuse Report, Adult Protective Services, Duty to Warn, Confidentiality, Grievance Procedures, and Serious Incident Reporting). 
  • In conjunction with all Communities in Action staff and community partners, participates in coordination and collaboration toward partnership building among agency programs and services, and provides support to families in creating linkages in accordance with their case plans such as medical, dental, violence prevention counseling, mental health services, and basic needs. 
  • Participates in agency and component meetings.
  • Attend required meetings and trainings as appropriate.
  • Provide the facilitation of program classes for clients and group workshops as assigned and assist supervisor in coordinating staffing for such events.
  • Provide trainings to staff including informational sessions on CinA services, North County resources and processes for linkages to key services, such as employment, legal, and financial services.
  • All other duties as assigned.
  • Bachelor’s level education in counseling, social work or related field and 2 years of work related experience. Bilingual (English/Spanish) required. Knowledge of trauma-informed, client driven, and culturally competent care.  Strong skills in interviewing, rapport building, boundary-setting, needs assessments, goal setting and motivating at-risk youth and families.  Ability to identify client strengths as relevant to overcoming identified challenges to self-sufficiency.  Must be organized and capable of maintaining detailed case files and documentation of progress in a professional manner.  Ability to establish appropriate boundaries with clients and co-workers.  Must develop knowledge of contract requirements. 
Ability to work from a client centered and trauma informed approach; Must possess excellent interpersonal skills, including the ability to work collaboratively and on a team; Ability to think critically and address crisis situations as they arise; Excellent problem solving skills as well as the ability and willingness to work occasional irregular hours. Successful candidate must be compatible with the agency mission of building partnerships in North County and delivering services to children, families and individuals that resolve problems, increase skills, and nurture self-reliance in a manner that is culturally sensitive to the population being served.  Must have reliable transportation, valid California driver license, and clean driving record. Hire is contingent upon passing required pre-employment clearances.   Benefits according to the Employee Handbook.  EOE.  


Compensation and Benefits
  • Your well-being matters at North County Lifeline!
  • Paid vacation
  • Paid sick time
  • Paid holidays (13 days)
  • Exceptional medical, dental, vision, chiropractic and acupuncture coverage
  • Free health and wellness programs
  • Free Life Insurance
  • Employee Assistance program
  • Great employee incentive award programs
  • Training and education assistance
  • Matched 403b retirement plan
  • Flexible Spending Account
  • Menu of optional benefits, including short term disability, critical illness, accident, hospitalization and cancer policy
Pay Range Salary will commensurate with experience and education. Differential pay offered for bilingual skills.
Physical Demands/Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee may occasionally lift and/or move up to 15 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The employee may be exposed in an extremely stressful environment where there are considerable mental and emotional demands. Travel is required to the schools /client homes. Employee may be exposed to weather conditions prevalent at the time.  The employee will be required to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer.
Work Schedule
FT 40 hours per week- Monday – Friday - Flexible hours- may include evenings and some weekends.