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Bilingual Case Manager - IMPACT

Responsible for the coordination of youth assessments, home visits, crisis management, prevention activities, referrals and case management activities. The Case Manager uses a wide variety of modalities that exercise discretion and independent judgment in the treatment of children, youth, families, individuals and groups.  The Case Manager is expected to function as part of a multi-disciplinary team, while making sound, independent decisions for the benefit of the client (s) and their families.  The Case Manager works in a culturally sensitive manner and abides by the legal and ethical standards of the profession. Must demonstrate knowledge of trauma informed, client driven and culturally competent care.

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Specific Activities
  • Provide individual and family face-to-face case management services, utilizing a trauma informed approach, specialized training in motivational interviewing techniques, and family systems, solution focused, and strength based approaches.
  • Provide culturally competent assessments for youth and their families during office, school or home visits to identify client needs and challenges. 
  • Conduct specific groups/mentoring as necessary, e.g. parenting class, decision-making, substance abuse, anger management and life skills.
  • Provide in-home family support, case management and treatment (e.g. educational, referrals, safety, home health and support systems), including developing family reunification plans.
  • Provide transportation to and from program activities and/or any other supportive needs that are relevant to the success of program completion.
  • Help develop and maintain systems and procedures that encourage and support a multi-disciplinary service model that ensures timely and appropriate critical core services of:  information and outreach to the community, assessment, referral and follow-up, case coordination and management, home visiting, rapid response to crisis, drug and alcohol counseling, and gender specific services for females (when appropriate).
  • Develop and maintain positive professional relationships with community and collaborative contacts including schools, law enforcement and San Diego County Juvenile Probation Department.
  • Develop and coordinate fieldtrips and workshops and ensure that IMPACT clients and their families attend.
  • Learn the pay structure required by the current contract and perform all necessary activities with clients and their families to ensure the accomplishment of the economic and programmatic success of the program.
  • Ensure compliance with all recommendations from COR, the Juvenile Justice Coordinating Council, agency policies and procedures, and all laws of the federal, state, county and local governments.
  • Provide crisis management when needed.
  • Maintain accurate records of activities for funding sources, contractors and oversight bodies.
  • Develop and support a strong “esprit de corps” among staff and conduct oneself in a spirit of cooperation, professionalism, honesty and integrity.
  • Provide honest and useful feedback, and professionally and positively support the work of the Youth Development Department, other Lifeline programs and community partners.
  • Attend all program-appropriate meetings, including Multidisciplinary Team meetings, Panel Hearings and collaborative partner meetings.
  • Comply with all documentation requirements dictated by contract and complete all required paperwork.
  • Maintain administrative duties, including contract compliance.
  • Participate fully and be prepared for all staff meetings and trainings.
  • Participate in outreach and public relations activities.
  • Gain and maintain knowledge of collaborative and community resources.
  • Be available to work evenings and weekends as needed.
Complete all other duties as assigned
Required Education and Experience
Bachelors Degree in counseling, social work, or related field, with training in child abuse and all other protective issues. Strictly adheres to the professional principles and ethical practices as elucidated by modalities, and to exercise discretion and independent judgment in all areas of job performance including adherence to appropriate professional boundaries.  
Knowledge, Skills, and Abilities Required:  
Knowledge and familiarity of juvenile justice system, gender specific programming for adult and juvenile females and/or substance abuse assessment and counseling preferred.  Case manager needs to have compatibility with agency philosophy and purpose, have knowledge of child development, family management, case management, delinquency prevention and crisis intervention issues, trauma informed approaches, and must possess excellent problem solving and communication skills. Ability to make sound decisions independently and be able to apply sound judgment, ethics and accountability to formulate and implement in depth assessment, service/case notes, case plans and other documentation. Demonstrate the ability to handle stressful and crisis situations tactfully and appropriately.  Demonstrates strong leadership qualities including, but not limited to, conflict management skills and inter- and intra-agency collaborative skills.  Case Manager must possess excellent written and verbal communication skills. Bilingual (English-Spanish) REQUIRED
Establish and maintains effective working relationships while showing open mindedness and a collaborative spirit. Compatibility with agency purpose, goals, philosophy, and approach. Demonstrates enthusiasm and passion for their work. Utilizes a creative approach to problem solving. Interactions with others reflect a spirit of honesty, humbleness, and self-awareness. Accepts constructive criticism with a positive attitude and willingness to implement change. Ability to work well independently and demonstrate appropriate initiative. Must demonstrate knowledge of trauma Informed, client driven, and culturally competent care. 
Other Requirements
Reliable transportation. Must have a California driver license and good driving record. Willing to use own, properly insured, reliable vehicle for the job (mileage reimbursed). Employment subject to clearances, including background finger printing checks, driving record, tuberculosis testing, and drug testing.
Compensation and Benefits
Your well-being matters at North County Lifeline!
  • Paid vacation
  • Paid sick time
  • Paid holidays (13 days)
  • Exceptional medical, dental, vision, chiropractic and acupuncture coverage
  • Free health and wellness programs
  • Free Life Insurance
  • Employee Assistance program
  • Great employee incentive award programs
  • Training and education assistance
  • Matched 403b retirement plan
  • Flexible Spending Account
  • Menu of optional benefits, including short term disability, critical illness, accident, hospitalization and cancer policy
Pay Range Salary will commensurate with experience and education. Differential pay offered for bilingual skills.
Physical Demands/Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee may occasionally lift and/or move up to 15 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The employee may be exposed in an extremely stressful environment where there are considerable mental and emotional demands. Travel is required to client homes. Employee may be exposed to weather conditions prevalent at the time.  The employee will be required to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer
Work Schedule

Non-exempt, Full-time, 40 hours a week- Monday – Friday- Flexible hours (may include evenings and weekends)