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Bilingual Housing Navigator

The housing navigator serves as a community-based case manager whose role it is to link participants to needed housing services and resources. The position will be an advocate who will use their deep  knowledge of the community to engage and assist clients in managing their housing. The housing navigator provides non-clinical paraprofessional duties in the field, to include meeting with clients in their homes or other community locations. The Navigator empowers clients by helping them navigate through systems and barriers to obtain

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Specific Activities
Housing transition services assist Members with obtaining housing and include:
  • Conducting a tenant screening and housing assessment that identifies the Member’s preferences and barriers related to successful tenancy. The assessment may include collecting information on the Member’s housing needs and on potential housing transition barriers, as well as identification of housing retention barriers.
  • Developing an individualized housing support plan based upon the housing assessment that addresses identified barriers, includes short-and long-term measurable goals for each issue, establishes the Member’s approach to meeting the goal, and identifies when other Providers or services, both reimbursed and not reimbursed by Medi-Cal, may be required to meet the goal.
  • Searching for housing and presenting options.
  • Assisting in securing housing, including the completion of housing applications and securing required documentation (e.g., Social Security card, birth certificate, prior rental history).
  • Assisting with benefits advocacy, including assistance with obtaining identification and documentation for Supplemental Security Income eligibility and supporting the SSI application process. Such service can be subcontracted out to retain needed specialized skill set.
  • Identifying and securing available resources to assist with subsidizing rent (such as U.S. Department of Housing and Urban Development’s Housing Choice Voucher Program (Section 8) or state and local assistance programs) and matching available rental subsidy resources to Members.
  • Identifying and securing resources to cover expenses, such as security deposit, moving costs, adaptive aids, environmental modifications, moving costs, and other one-time expenses.
  • Assisting with requests for reasonable accommodation, if necessary.
  • Educating and engaging with landlords.
  • Ensuring that the living environment is safe and ready for move-in.
  • Communicating and advocating on behalf of the Member with landlords.
  • Assisting with arranging for and supporting the details of the move.
  • Establishing procedures and contacts to retain housing, including developing a housing support crisis plan that includes prevention and early intervention services when housing is jeopardized.
  • Identifying, coordinating, securing, or funding non-emergency, nonmedical transportation to assist Members’ mobility to ensure reasonable accommodations and access to housing opt ions prior to transition and on move-in day.
  • Identifying and coordinating environmental modifications to install necessary accommodations for accessibility (see Environmental Accessibility Adaptations ILOS).
Housing tenancy and sustaining
  • Providing early identification and intervention for behaviors that may jeopardize housing, such as late rental payment, hoarding, substance use, and other lease violations.
  • Education and training on the roles, rights, and responsibilities of the tenant and landlord.
  • Coaching on developing and maintaining key relationships with landlords/property managers with a goal of fostering successful tenancy.
  • Coordination with the landlord and case management Provider to address identified issues that could impact housing stability.
  • Assistance in resolving disputes with landlords and/or neighbors to reduce risk of eviction or other adverse action including developing a repayment plan or identifying funding in situations in which the Member owes back rent or payment for damage to the unit.
  • Advocacy and linkage with community resources to prevent eviction when housing is or may potentially become jeopardized.
  • Assisting with benefits advocacy, including assistance with obtaining identification and documentation for SSI eligibility and supporting the SSI application process. Such service can be subcontracted out to retain needed specialized skill set.
  • Assistance with the annual housing recertification process.
  • Coordinating with the tenant to review, update, and modify their housing support and crisis plan on a regular basis to reflect current needs and address existing or recurring housing retention barriers.
  • Continuing assistance with lease compliance, including ongoing support with activities related to household management.
  • Health and safety visits, including unit habitability inspections.
  • Other prevention and early intervention services identified in the crisis plan that are activated when housing is jeopardized (e.g., assisting with reasonable accommodation requests that were not initially required upon move-in).
  • Providing independent living and life skills, including assistance with and training on budgeting, including financial literacy and connection to community resources.
Minimum of a Bachelors degree required Minimum of one year of experience working with individuals that have housing needs such as Care Managers, Case Managers or Care Coordinators. Must have experience living or working in the community to be served (North County San Diego), including awareness of available resources, community conditions, barriers, and assets.

Knowledge, Skills, and Abilities Required:  
Bilingual Spanish is required including reading and writing. Knowledge of working in a health care setting. Possess excellent written and verbal communication skills and the ability to think and express oneself in a creative manner.  Demonstrates the interpersonal sensitivity and cultural competency needed for working with diverse populations. Deliveries services through a client-focused approach. Establish and maintains effective working relationships while showing open mindedness and a collaborative spirit. Compatibility with agency purpose, goals, philosophy, and approach. Demonstrates enthusiasm and passion for their work. Utilizes a creative approach to problem solving. Interactions with others reflect a spirit of honesty, humbleness, and self-awareness. Accepts constructive criticism with a positive attitude and willingness to implement change. Ability to work well independently and demonstrate appropriate initiative. Must demonstrate knowledge of trauma Informed, client driven, and culturally competent care. 
Other Requirements
Reliable transportation. Must have a California driver license and good driving record. Willing to use own, properly insured, reliable vehicle for the job (mileage reimbursed). Employment subject to clearances, including background finger printing checks, driving record, tuberculosis testing, and drug testing.
Compensation and Benefits
Your well-being matters at North County Lifeline!
  • Paid vacation
  • Paid sick time
  • Paid holidays (13 days)
  • Exceptional medical, dental, vision, chiropractic and acupuncture coverage
  • Free health and wellness programs
  • Free Life Insurance
  • Employee Assistance program
  • Great employee incentive award programs
  • Training and education assistance
  • Matched 403b retirement plan
  • Flexible Spending Account
  • Menu of optional benefits, including short term disability, critical illness, accident, hospitalization and cancer policy
Pay Range Salary will commensurate with experience and education. Differential pay offered for bilingual skills. EOE
Physical Demands/Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee may occasionally lift and/or move up to 15 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The employee may be exposed in an extremely stressful environment where there are considerable mental and emotional demands. Travel is required to client homes. Employee may be exposed to weather conditions prevalent at the time.  The employee will be required to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer
Work Schedule

Non-exempt, Full-time, 40 hours a week- Monday – Friday- Flexible hours (may include evenings and weekends)