Bilingual Intake Specialist /Parent Educator
Under the supervision of the Youth Development Program Director and CAT Program Manager, the CAT Intake Specialist/Parent Educator will work with the parents and caregivers of children and youth served by the CAT program in the North County region of San Diego County to improve child, youth, and family communication, and intra-family relationships. As Intake Specialist, this individual will be responsible for overseeing all incoming referrals coming in for the North County region, scheduling and conducting intakes over the phone, and maintaining back-up documentation and data. Provide statistical information to supervisor on a monthly basis for reporting purposes. As Parent Educator, this individual will provide education classes for parents and caregivers in community settings or in families’ homes in addition to carrying a caseload. These courses will address the knowledge and skills needed to support healthy communication habits, physical activity, and developmental milestones for children, as well as parent-child interaction. This individual will also administer and oversee completion of evaluation instruments and measures according to the established evaluation timeline.
- Coordinate all referrals, intakes, and assessments for the CAT component
- Assist in tracking all clients through the intake and assessment process
- Assist in maintaining all logging and back-up data for statistical reports
- Facilitate weekly parenting support groups
- Consult with program case managers on an ongoing basis to support the progress and achievements of children, youth, and caregivers
- Provide crisis intervention as needed
- Follow all legal and ethical guidelines pertaining to the treatment of youth and families as per the state and county requirements (e.g., Child Abuse reporting, Duty to Warn, Confidentiality, Grievance Procedures, Serious Incidents and Elder Abuse).
- Develop and maintain positive professional relationships with all community contacts, including law enforcement, probation, schools, social service agencies, County social and mental health programs.
- Make appropriate referrals, provide and maintain available community resources.
- Accurately complete all paperwork.
- Participate in quality assurance reviews and maintain contract requirements.
- Uses specified curriculum to teach Parent Education classes in English and Spanish utilizing Evidence Based Practices.
- Utilizes creative outreach approaches to promote Parent Education classes
- Participate in counseling meetings, supervision and trainings.
- Attend agency, collaboration, and community meetings as needed.
- Maintain contract requirements.
- Responsible for meeting productivity/performance based pay points.
- Exercise independent judgment and good decision-making skills.
- Know Lifeline policies, procedures, and in-house resources.
- Completes all other duties as assigned.
Knowledge, Skills, and Abilities Required:
Possesses advanced knowledge that is primarily intellectual in character and includes exercising discretion and independent judgment. Knowledge and familiarity of juvenile justice system, gender specific programming for juvenile females and/or substance abuse assessment and counseling preferred. Establish and maintains effective working relationships while showing open mindedness and a collaborative spirit. Compatibility with agency purpose, goals, philosophy, and approach. Demonstrates enthusiasm and passion for their work. Utilizes a creative approach to problem solving. Interactions with others reflect a spirit of honesty, humbleness, and self-awareness. Accepts constructive criticism with a positive attitude and willingness to implement change. Ability to work well independently and demonstrate appropriate initiative. Must demonstrate knowledge of trauma Informed, client driven, and culturally competent care.
Other Requirements
Reliable transportation. Must have a California driver license and good driving record. Willing to use own, properly insured, reliable vehicle for the job (mileage reimbursed). Employment subject to clearances, including background finger printing checks, driving record, tuberculosis testing, and drug testing
- Paid vacation
- Paid sick time
- Paid holidays (13 days)
- Exceptional medical, dental, vision, chiropractic and acupuncture coverage
- Free health and wellness programs
- Free Life Insurance
- Employee Assistance program
- Great employee incentive award programs
- Training and education assistance
- Matched 403b retirement plan
- Flexible Spending Account
- Menu of optional benefits, including short term disability, critical illness, accident, hospitalization and cancer policy