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Bilingual Intake Specialist /Parent Educator

Under the supervision of the Youth Development Program Director and CAT Program Manager, the CAT Intake Specialist/Parent Educator will work with the parents and caregivers of children and youth served by the CAT program in the North County region of San Diego County to improve child, youth, and family communication, and intra-family relationships. As Intake Specialist, this individual will be responsible for overseeing all incoming referrals coming in for the North County region, scheduling and conducting intakes over the phone, and maintaining back-up documentation and data. Provide statistical information to supervisor on a monthly basis for reporting purposes. As Parent Educator, this individual will provide education classes for parents and caregivers in community settings or in families’ homes in addition to carrying a caseload. These courses will address the knowledge and skills needed to support healthy communication habits, physical activity, and developmental milestones for children, as well as parent-child interaction. This individual will also administer and oversee completion of evaluation instruments and measures according to the established evaluation timeline.

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Specific Activities
  • Coordinate all referrals, intakes, and assessments for the CAT component
  • Assist in tracking all clients through the intake and assessment process
  • Assist in maintaining all logging and back-up data for statistical reports
  • Facilitate weekly parenting support groups
  • Consult with program case managers on an ongoing basis to support the progress and achievements of children, youth, and caregivers
  • Provide crisis intervention as needed
  • Follow all legal and ethical guidelines pertaining to the treatment of youth and families as per the state and county requirements (e.g., Child Abuse reporting, Duty to Warn, Confidentiality, Grievance Procedures, Serious Incidents and Elder Abuse).
  • Develop and maintain positive professional relationships with all community contacts, including law enforcement, probation, schools, social service agencies, County social and mental health programs.
  • Make appropriate referrals, provide and maintain available community resources.
  • Accurately complete all paperwork.
  • Participate in quality assurance reviews and maintain contract requirements.
  • Uses specified curriculum to teach Parent Education classes in English and Spanish utilizing Evidence Based Practices.
  • Utilizes creative outreach approaches to promote Parent Education classes
  • Participate in counseling meetings, supervision and trainings.
  • Attend agency, collaboration, and community meetings as needed.
  • Maintain contract requirements.
  • Responsible for meeting productivity/performance based pay points.
  • Exercise independent judgment and good decision-making skills.
  • Know Lifeline policies, procedures, and in-house resources.
  • Completes all other duties as assigned.
Minimum of Bachelor’s Degree in counseling, social work, or related field, with training in child abuse and all other protective issues. Must be Bilingual (English-Spanish). Must have experience in group training/instruction and ability to work independently while focusing on multiple priorities and meeting required deadlines. Must be able to engage diverse groups effectively in an educational format. Must be able to apply sound judgment, ethics and accountability to formulate and implement in depth assessment, service/case notes, case plans and other documentation. Demonstrates the ability to handle stressful and crises tactfully and appropriately.  Demonstrates strong leadership qualities including, but not limited to, conflict management skills and inter- and intra-agency collaborative skills.
Knowledge, Skills, and Abilities Required:  
Possesses advanced knowledge that is primarily intellectual in character and includes exercising discretion and independent judgment. Knowledge and familiarity of juvenile justice system, gender specific programming for juvenile females and/or substance abuse assessment and counseling preferred. Establish and maintains effective working relationships while showing open mindedness and a collaborative spirit. Compatibility with agency purpose, goals, philosophy, and approach. Demonstrates enthusiasm and passion for their work. Utilizes a creative approach to problem solving. Interactions with others reflect a spirit of honesty, humbleness, and self-awareness. Accepts constructive criticism with a positive attitude and willingness to implement change. Ability to work well independently and demonstrate appropriate initiative. Must demonstrate knowledge of trauma Informed, client driven, and culturally competent care. 
Other Requirements
Reliable transportation. Must have a California driver license and good driving record. Willing to use own, properly insured, reliable vehicle for the job (mileage reimbursed). Employment subject to clearances, including background finger printing checks, driving record, tuberculosis testing, and drug testing
Compensation and Benefits
Your well-being matters at North County Lifeline!
  • Paid vacation
  • Paid sick time
  • Paid holidays (13 days)
  • Exceptional medical, dental, vision, chiropractic and acupuncture coverage
  • Free health and wellness programs
  • Free Life Insurance
  • Employee Assistance program
  • Great employee incentive award programs
  • Training and education assistance
  • Matched 403b retirement plan
  • Flexible Spending Account
  • Menu of optional benefits, including short term disability, critical illness, accident, hospitalization and cancer policy
Pay Range Salary will commensurate with experience and education. Differential pay offered for bilingual skills. EOE
Physical Demands/Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee may occasionally lift and/or move up to 15 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The employee may be exposed in an extremely stressful environment where there are considerable mental and emotional demands. Travel is required to client homes. Employee may be exposed to weather conditions prevalent at the time.  The employee will be required to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer.
Work Schedule
Non-exempt, Full-time, 40 hours a week- Monday – Friday- Flexible hours (may include evenings and weekends)