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Clinical Program Manager-Project LIFE

Under the supervision of the Director of Programs, assures that all services provided to clients and families are being implemented through a client driven wellness and recovery model that is strength based, culturally relevant, trauma informed, consumer driven and outcome based.  Clinical Program Manager will assist in managing the daily clinical oversight on intake and assignment, eligibility screening, assessment, individual, family and therapy, crisis intervention, rehabilitation, and case management services.  Will engage in quality assurance of clinical records and may provide clinical supervision to trainees and associates.  Ensures that services are consistent with the agency’s purpose, approach, policies and procedures, compliance with contractual requirements.  Must have experience working with trauma, commercial sexual exploitation of children, victims of human trafficking, at-risk populations and possess knowledge of the unique needs of this population.

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Specific Activities
Duties include but are not limited to:
  • Assist department in the oversite of programming and assures staff are providing high quality, professional clinical services, maintains appropriate documentation, stays current on research and developments in the field, and disseminates “best practice” information to the clinical staff as appropriate.
  • May assist with clinical and administrative supervision to trainees, interns, case managers and licensed staff, including orientation, individual and group supervision and evaluation of performance.
  • Assists with recruitment, hiring, training and scheduling of clinicians and case managers.  Training should include scope of practice, best practice approaches, productivity, documentation and lend to clinical/therapeutic development. 
  • Provide oversight, support and training to trainees and interns from local educational institutions and volunteers
  • Ensures quality assurance through direct monitoring of clinicians, client satisfaction surveys, chart review, peer review and related activities to insure quality of services.
  • Assists with contract compliance, reporting, goals and objectives, quality assurance system, charting, billing and documentation.
  • Assist the department with tracking and reporting outcomes and goals
  • Engages in component and program development, implementation, and evaluation.
  • Assist with the development of program policies and procedures
  • Responsible for the training and compliance of HIPPA laws.
  • Under the direction of the Director of Programs, coordinates or provides appropriate training (trauma informed care, mental health, substance abuse, etc.) and other related staff development activities to equip staff with necessary tools for providing services.
  • Participates in grant development and submittal
  • In conjunction with agency leadership, assures coordination and collaboration among all agency programs and services, and provide support to an integrated system of care
  • Participates in and facilitates agency and component meetings.
  • Stays informed of and disseminates to staff information related to the legal and ethical issues involved in the behavioral health and psychiatric field.
  • Attend required meetings and training as appropriate.
  • Participates in other duties as assigned.
Required state-licensed LCSW, LMFT or LPCC; two years post license preferred. Must possess the ability to make sound clinical decisions independently.  Knowledgeable of child development issues, at-risk youth issues, special education and evidenced based practices. 
Knowledge, Skills, and Abilities Required:  
Possesses advanced knowledge that is primarily intellectual in character and includes exercising discretion and independent judgment. Knowledgeable of child development issues, at-risk youth issues, special education and evidenced based practices.  .  Candidates must possess knowledge and expertise regarding issues related to human trafficking, at-risk populations and/or trauma, and the impact it can have on victims/survivors.
Establish and maintains effective working relationships while showing open mindedness and a collaborative spirit. Compatibility with agency purpose, goals, philosophy, and approach. Demonstrates enthusiasm and passion for their work. Utilizes a creative approach to problem solving. Interactions with others reflect a spirit of honesty, humbleness, and self-awareness. Accepts constructive criticism with a positive attitude and willingness to implement change. Ability to work well independently and demonstrate appropriate initiative. Must demonstrate knowledge of trauma Informed, client driven, and culturally competent care. 
Other Requirements
Reliable transportation. Must have a California driver license and good driving record. Willing to use own, properly insured, reliable vehicle for the job (mileage reimbursed). Employment subject to clearances, including background finger printing checks, driving record, tuberculosis testing, and drug testing.
Compensation and Benefits
Your well-being matters at North County Lifeline!
  • Paid vacation
  • Paid sick time
  • Paid holidays (14 days)
  • Exceptional medical, dental, vision, chiropractic and acupuncture coverage
  • Free health and wellness programs
  • Free Life Insurance
  • Employee Assistance program
  • Great employee incentive award programs
  • Training and education assistance
  • Matched 403b retirement plan
  • Flexible Spending Account
  • Menu of optional benefits, including short term disability, critical illness, accident, hospitalization and cancer policyPay Range Salary will commensurate with experience and education. Differential pay offered for bilingual skills. EEO.
Physical Demands/Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee may occasionally lift and/or move up to 15 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The employee may be exposed in an extremely stressful environment where there are considerable mental and emotional demands. Travel is required to client homes. Employee may be exposed to weather conditions prevalent at the time.  The employee will be required to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer.
Work Schedule
Exempt Position;may include weekends and evenings.