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Evening Bilingual Receptionist - Part Time

Under the supervision of the Administrative Manager, this position answers phones and responds to the needs of walk-in individuals and families.  Provides agency information and referrals to clients from diverse cultural and socioeconomic populations, manages scheduling, reception, admin. support, clerical, and office operations.   Ability to work well independently and demonstrate appropriate initiative. Must demonstrate knowledge of trauma Informed, client driven, and culturally competent care. 
 

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Specific Activities
  • Interact & provide assistance to community by phone and in person
  • Prompt customer service and lobby/waiting room management
  • Ensure privacy practices, brochures and other required information are current and posted according to policy
  • Adhere to privacy and HIPAA policies
  • Follow all policies and procedures for crisis intervention
  • Maintain supply of Intake and program materials in conjunction with Office Manager
  • Responsible for opening and closing procedures according to protocol
  • Provide limited information and referrals to community and organizations as appropriate
  • Operate and maintain office machines (i.e. copy machines, fax, printers, etc.)
  • Complete reports as needed
  • Translate and interpret for Spanish speaking clients as needed
  • Monitor customer conduct in public areas (waiting room, restroom, etc.)
  • Modify forms as needed  using Microsoft Word or Excel, Publisher
  • Complete English/Spanish written document translation as needed
  • Participate in supervision, training programs and other meetings as required
  • Schedule appointments as needed, perform reminder calls, monitor home visits phone, and notify staff upon client arrival
  • Responsible for insuring ongoing neatness and sanitary condition of reception area, meeting rooms, and bathrooms
  • Maintain communication with all Lifeline offices regarding front office matters in conjunction with Office Manager and Administrative Coordinator of Programs
  • Other duties as assigned
Qualifications/Requirements
  • High school graduate + 2 years’ experience or equivalent work experience 
  • Strong professional communication skills written, face-to-face, and telephone
  • Basic knowledge of MS Office package 
  • Must have reliable transportation
  • Must be flexible and be able to work with multiple personalities both internally and externally
  • Must demonstrate knowledge of trauma Informed, client driven, and culturally competent care
  • Able to assess client needs and match them to the appropriate agency services 
  • Able to deal in a courteous, professional and calm manner with individuals experiencing a variety of stressful situations 
  • Strong decision making and crisis intervention skills  
  • Fluent in both English and Spanish, verbal and written
  • Able to work independently as well as cooperatively in conjunction with other program staff and clients
  • Able to successfully coordinate multiple priorities simultaneously  
  • Must be very organized and detail oriented 
 
Other Requirements
Must have a California driver license and good driving record. Willing to use own, properly insured, reliable vehicle for the job (mileage reimbursed). Employment subject to clearances, including background finger printing checks, driving record, tuberculosis testing, and drug testing.
 
Compensation and Benefits
  • DOE + biligual pay pay. Not eligible for company paid benefits
  • Paid Sick Leave
 
 
Physical Demands/Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable the individual with disabilities to person the essential functions. Work is performed primarily in a standard office environment. Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, ben, kneel, crouch, reach, and twist; to lift carry, push, and/or pull light to moderate amount of weight (up to 20 lbs.); to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer, telephone, copier, fax machine, and other office equipment as needed. Work involves frequent contact with staff and clients and may sporadically deal with angry/upset clients or walk-ins. Travel may be required to multiple work sites using employee personal vehicle (mileage reimbursed
Work Schedule
Part Time position
12 hours a week (3 hours/day – Monday through Thursday)
4:30 p.m. - 7:30 p.m.
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