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IT Desktop Support & Database Manager

Lifeline is hiring an IT Desktop Support & Database Manager to support our growing team. Under the direction of the IT Director, this position is responsible for providing comprehensive help desk support and building out Lifeline’s electronic health record (ETO) and Lifeline’s IT ticketing system database (SysAid). This is a mid-level role that will support the agency’s growing workforce and data collection needs.
We’re looking for a candidate who is well-versed MS Office, Windows Server 2016, 2019, Active Directory, DNS, DHCP, VOIP telephone technology, Zoom applications, networking, group policy and HIPAA security policies. This role requires independent analyses, effective communication, good interpersonal skills, and efficient problem solving. The day-to-day responsibilities include working closely with staff at all levels to provide comprehensive desktop support and ensure our data appropriately “tells the Lifeline story” of our services

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Specific Activities
  • Assist staff with the installation, configuration, and ongoing usability of computers, docking stations, mobile phones, peripherals, and software.
  • Work and communicate with staff remotely and onsite to troubleshoot and resolve problems in a timely and professional manner.
  • Maintain accurate and detailed trouble tickets and documentation of solutions in the knowledge base.
  • Assist staff with relocation of computer systems and peripherals.
  • Install, upgrade, and support Microsoft Windows 10, Microsoft Office 2016, Anti-virus/Anti-malware software, and other software products as assigned.
  • Configure and deploy new workstations, laptops and devices for network connectivity.
  • Train and orient staff on the use of hardware, software, and network resources.
  • Assist IT Director with server and network management.
  • Maintain inventory and equipment tracking.
  • Create “How-To” instructional documents for publication using Microsoft Visio and Word.
  • Work with IT Director to assess and purchase hardware and software.
  • Organize and secure old computers and components for storage and disposal.
  • Stay current on specific trends and issues as they relate to upgrades and security measures.
  • Meet with various staff to outline and prioritize ETO software needs.
  • Work with External Relations team to provide program-specific, and general Lifeline data to assist in telling the “Lifeline Story.” Data will be used to provide insight for grant writing purposes and stewardship reports.
  • Manage and program the EHR build-out to effectively meet the agency’s data collection needs.
  • Effectively balance ongoing ETO development with desktop support tasks.
  • Train and orient staff on the use of ETO software, and network resources.
  • Maintain inventory and equipment tracking.
  • Work with IT Director to assess and purchase hardware and software from vendors.
  • Attend recurring supervision meetings.
  • Maintain HIPAA compliance in all aspects of the job.
  • Other duties as assigned.
BS degree or equivalent experience in information systems or related field. Ability to work as part of a team and under the supervision of the IT Director. Ability to upgrade, troubleshoot, and repair computer system hardware, firmware, and drivers. Fundamental knowledge MS Windows, web navigation, network and web security, TCP/IP networking and WiFi technology. Working knowledge of Windows Server 2016, 2019, Active Directory, DNS, DHCP, VOIP telephone technology, networking, group policy and HIPAA security policies.  Ability to manage and meet multiple deadlines on a routine basis. Ability to adapt to shifting and changing priorities.  Ability to type efficiently & accurately (> 40 wpm).  Excellent communication skills. 
Other Requirements
Reliable transportation.Must have a valid California Driver’s License and good driving record. Willing to use own, properly insured & registered vehicle for the job (mileage in excess of routine commute is reimbursed). Employment subject to clearances, including background finger printing checks, driving record, tuberculosis testing, and drug testing. Physical Requirements:  frequent crawling, bending, climbing, lifting and moving up to 50lbs.  Must make frequent trips to 7 agency offices, spanning from Oceanside to Escondido and down to Kearny Mesa.

Compensation and Benefits
Compensation and Benefits
Your well-being matters at North County Lifeline!
  • Paid vacation
  • Paid sick time
  • Paid holidays (13 days)
  • Exceptional medical, dental, vision, chiropractic and acupuncture coverage
  • Free health and wellness programs
  • Free Life Insurance
  • Employee Assistance program
  • Great employee incentive award programs
  • Training and education assistance
  • Matched 403b retirement plan
  • Flexible Spending Account
  • Menu of optional benefits, including short term disability, critical illness, accident, hospitalization and cancer policy
Pay Range $32.00-$35.20/hr to start DOE.  Salary commensurate with experience and education.
Physical Demands/Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee may occasionally lift and/or move up to 15 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The employee may be exposed in an extremely stressful environment where there are considerable mental and emotional demands. Travel is required to client homes. Employee may be exposed to weather conditions prevalent at the time.  The employee will be required to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer.
Work Schedule

Non-exempt, full-time, 40 hours a week, Monday – Friday.  Flexible hours (may include some evenings and weekends).