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Program Manager-LifeSpring

Under the general supervision of the Behavioral Health Senior Clinical Manager, assures that all services provided to YYA (Youth and Young Adults) are being implemented through a youth driven wellness and recovery model that is strength-based, culturally relevant, trauma-informed, consumer driven and outcome based.  The Program Manager is responsible for managing the daily activities of the LifeSpring Transitional Housing Program for former foster youth and the LifeSpring Drop in Center for YYA’s who are experiencing homelessness or who are at risk of homelessness.  Program Manager provides administrative oversight and training on program entry, eligibility, case management services, crisis intervention, linkage to community resources, quality assurance of documentation and service delivery and ensures contract compliance.  Program Manager assures that the program will always remain youth focused, always utilizing the youth voice in program function and that the drop in center is utilizing the housing first model. Oversees, coordinates and evaluates the programs overall effectiveness to ensure its consistency with the agency’s purpose, approach, policies and procedures, compliance with contractual requirements and overall “best practices” utilizing evidence based practices as the preferred teaching modality.  Program manager assures that all services are provided in a client-centered, trauma-informed and culturally sensitive manner that is consistent with Lifeline’s philosophy and mission to build self-sufficiency. Participation in collaborative meetings to identify service gaps, barriers and successes in order to create best practices, policies, procedures and protocols.  Identifies and develops community partnerships that promotes the LifeSpring transitional housing program and Drop in Center.

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Specific Activities
  • Assures that program design and implementation of all services maintains the highest quality of care through the eyes of youth and young adults in all aspects of service from design, development and delivery. Though integration and coordination of care, stays current on research, innovative approaches and developments in the field, and disseminates "best practice” protocols.
  • Provide clinical and administrative oversight to staff. 
  • Assist Drop in Center staff are appropriately assessing youth in the Coordinated Entry System with RTFH.
  • Ensure that all monthly and quarterly reports are completed on time.  
  • Assist staff in implementing positive youth and young adult development strategies by allowing the ability to fail and try again.
  • Provides administrative supervision and training to LifeSpring staff, including orientation to the program, team meetings and evaluation of performance.
  • Assists in the recruitment, hiring, training and scheduling of LifeSpring staff.
  • Ensures quality assurance through the direct monitoring of LifeSpring staff, client satisfaction surveys, chart review, peer review and other related activities.
  • Responsible for contract compliance, reporting, goals and objectives, quality assurance system, charting, billing and documentation.
  • Engages in program development, implementation, and evaluation.
  • Responsible for training and compliance of HIPAA laws.
  • Contribute to and/or develops client-sensitive policies and procedures supporting the delivery of programs and services.
  • In collaboration with the Behavioral Health Clinical Supervisor, assures coordination and collaboration among all programs and services and provide support to an integrated case-management approach to client services.
  • Participates in and facilitates agency and community meetings.
  • Stays informed of and disseminates to staff information related to the legal and ethical issues of the profession.
  • Attend required meetings and training as appropriate.
  • Work closely with LifeSpring staff to screen and process prospective participants for the program.
  • Provide outreach and marketing to prospective participants and community partners
  • Interview youth for participation in program.
  • Maintain linkages with community referral sources.
  • Assists in program development, maintenance and resource identification and identification of potential barriers to program success.
  • Make independent decision and use good judgment in day to day operations.  
  • Maintain collaboration with County ILS workers, ILS contractors, social workers, probation officers, Youth Action Board, Homeless Youth Consortium, and other required parties in development and delivery of service plans.
  • Complete monthly progress reports for submission to immediate supervisor.
  • Maintain confidentiality and privacy standards of participants’ protected health information and other applicable information and material in accordance to agency and center policies, and applicable regulations and laws, including HIPAA.
  • Maintain positive attitude and professionalism within a team environment and when interfacing with the community on behalf of North County Lifeline.
  • Attend and participate in program meetings, group supervision, retreats, committees, trainings, and other collaborative activities as necessary and required by the program and contract objectives. 
  • Provide 24/7 on call clinical and administrative support to staff.
  • Provides weekly individual supervision, case consultation, and crisis management with a model of showing them, doing things with them and letting them do on their own. 
  • Conduct performance evaluations to Clinical Case managers, Housing Specialists, YYA (Youth and Young Adult) Advocates and YYA Advocate Interns.
  • Completes all other duties as assigned.
  • MA in social work or related field + 2 years relevant experience required; LMFT or LCSW preferred. Experience working with youth and young adults, specifically former foster, probation youth, and youth experiencing homelessness. Must be able to work independently, use good judgment, and decision-making. Ability to work with minimal supervision and focus on multiple duties. Strong skills in engagement, crisis intervention, case management, interviewing, rapport building, assessment, goal setting, and youth participation and development. Excellent verbal and written communication skills and computer literacy required. Must be highly organized, detail oriented, and self-motivated. Must possess working knowledge of trauma-informed care and dual diagnosis treatment. Must possess a strong understanding of mental/behavioral health.
  • Available for alternating evening and weekend on-call shifts for crisis intervention.
  • Current California Driver’s license, valid auto insurance, and reliable transportation. Willingness to use vehicle to attend meetings throughout San Diego County and transportation of youth to community activities and appointments (mileage reimbursement provided).
  • Successful completion of multi-state criminal background check.
  • Belief in the purpose of North County Lifeline and our mission, vision, core values, and philosophy.
Compensation and Benefits
  • Your well-being matters at North County Lifeline!
  • Paid vacation
  • Paid sick time
  • Paid holidays (13 days)
  • Exceptional medical, dental, vision, chiropractic and acupuncture coverage
  • Free health and wellness programs
  • Free Life Insurance
  • Employee Assistance program
  • Great employee incentive award programs
  • Training and education assistance
  • Matched 403b retirement plan
  • Flexible Spending Account
  • Menu of optional benefits, including short term disability, critical illness, accident, hospitalization and cancer policy 
Pay Range Salary will commensurate with experience and education. Differential pay offered for bilingual skills.

Physical Demands/Work Environment
  • While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee may occasionally lift and/or move up to 15 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
  • While performing the duties of this job, the employee may be exposed in an extremely stressful environment where there are considerable mental and emotional demands. Travel is required to attend meetings throughout San Diego County. Employee may be exposed to weather conditions prevalent at the time.
Work Schedule
  • Times may vary per individual client needs (may include evening and weekends).  Job includes on-call evening and weekend component for crisis intervention.