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Program Manager- Youth Development

Under the supervision of the Director of Youth Development, this position manages the Intensive, Mentoring, Parent Advocacy, Trauma Informed Care services (IMPACT), Strive 4 Success (S4S), and the RESPECT program to ensure compliance with the County of San Diego Sheriff’s Department, Board of State and Community Corrections, and the County of San Diego. The Manager is responsible for providing leadership and guidance to the staff in the Youth Development department and to serve as a liaison between the Youth Development department and other departments within Lifeline, and between Lifeline and the community. Must demonstrate knowledge of trauma informed, client driven, and culturally competent care

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Specific Activities
  • Works with Probation staff, Sheriff’s Department staff, subcontractors, and other collaborative agencies to coordinate services for Youth Development programs.
  • Serves as liaison between Youth Development programs and other Lifeline programs (i.e CAT, ATD, CinA, EPSDT, CCH) to promote in-house program coordination.
  • Assists with the recruitment, hiring, training and scheduling of program staff.
  • Monitors staff productivity and provides constructive feedback and coaching.
  • Prepares and conducts staff performance reviews annually or as needed and ensures adherence to agency policies and procedures including disciplinary protocols if the need arises.
  • Assists with the on boarding and coordination of interns/trainees.
  • Sets parameters for documentation requirements of direct connects, short-term and long-term case management.
  • Establishes and implements Youth Development policies and procedures.
  • Coordinate, support, and assist  other Youth Development Program Managers, and Director to ensure success with all Youth Development contracts.
  • Evaluates and supervises outcome achievement of Youth Development staff on a weekly basis and assures successful completion of Service Plan goals.
  • Facilitates weekly Multi-disciplinary Team Meetings and provides individual supervision to Youth Development staff on a consistent basis.
  • Supervises outside activities of staff, including the facilitation of groups, field trips, literacy, mentoring and outreach, and coordinates center-based activities.
  • Collaborates with Probation, schools, attendance review boards, contractors, subcontractors, etc. to provide prevention/diversion/intervention expertise and promote Youth Development programs to the North Coastal community.
  • Maintains statistics and meets reporting requirements for Youth Development programs on the specified database, including program-specific ETO database.
  • Assures accurate completion and submission of all Youth Development contract narrative and statistical progress reports as required.
  • Works closely with the fiscal department to ensure accurate and timely submission of all staff Absence Request forms, Mileage Sheets, Timesheets and any other contract/budget requirements.
  • Provides Quality Assurance including file reviews, and oversight of documentation of assessment and intake, PACT Assessment Tool, SDRRC, case management and progress notes, case planning and goal setting, completion of CSQ’s, and referral and linkage issues.
  • Contribute and/or develops client-sensitive policies and procedures supporting the delivery of programs and services.
  • Coordinates or provides substance abuse and mental health services training, and other related staff development activities.
  • Provides direct services to clients and/or groups in a culturally sensitive manner as needed.
  • Continue to support and facilitate the 52-week Domestic Violence group and participate in supervision.
  • Resolves programmatic issues as identified by staff.
  • Provides services as needed to ensure program compliance.
  • Attends community, agency and collaborative meetings.
  • Develops, supervises and maintains systems and procedures that encourage and support a multi-disciplinary wraparound service model which ensures timely and appropriate critical core services for youth, adults and families, including information and outreach to the community, assessment referral and follow up, case coordination and management, home visiting, rapid response to crisis, drug and alcohol counseling and gender-specific services for females.
  • Oversees and operates within program budgets and monitors the use of wraparound fund accounts.
  • Participates in Lifeline’s Management and Supervisors Teams and any other Youth Development Department meetings.
  • Completes other duties as assigned.
Masters degree in counseling, social work, or related field and BBS registered required. Licensed LMFT/LCSW preferred. Two years experience supervising counseling and/or case management staff. Excellent organizational, clinical and communication skills. Knowledge of youth development, family dynamics and cultural considerations.
 Must be willing to work some evenings and weekends. Bilingual/bicultural desired.
Knowledge, Skills, and Abilities Required:  
Possesses advanced knowledge that is primarily intellectual in character and includes exercising discretion and independent judgment
Establish and maintains effective working relationships while showing open mindedness and a collaborative spirit. Compatibility with agency purpose, goals, philosophy, and approach. Demonstrates enthusiasm and passion for their work. Utilizes a creative approach to problem solving. Interactions with others reflect a spirit of honesty, humbleness, and self-awareness. Accepts constructive criticism with a positive attitude and willingness to implement change. Ability to work well independently and demonstrate appropriate initiative. Must demonstrate knowledge of trauma Informed, client driven, and culturally competent care. 
Other Requirements
Reliable transportation. Must have a California driver license and good driving record. Willing to use own, properly insured, reliable vehicle for the job (mileage reimbursed). Employment subject to clearances, including background finger printing checks, driving record, tuberculosis testing, and drug testing.
Compensation and Benefits

Your well-being matters at North County Lifeline!

  • Paid vacation
  • Paid sick time
  • Paid holidays (14 days)
  • Exceptional medical, dental, vision, chiropractic and acupuncture coverage
  • Free health and wellness programs
  • Free Life Insurance
  • Employee Assistance program
  • Great employee incentive award programs
  • Training and education assistance
  • Matched 403b retirement plan
  • Flexible Spending Account
  • Menu of optional benefits, including short term disability, critical illness, accident, hospitalization and cancer policy

Pay Range Salary will commensurate with experience and education. Differential pay offered for bilingual skills. EEO.

Physical Demands/Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee may occasionally lift and/or move up to 15 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The employee may be exposed in an extremely stressful environment where there are considerable mental and emotional demands. Travel is required to client homes. Employee may be exposed to weather conditions prevalent at the time.  The employee will be required to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer.
Work Schedule
Exempt position ; must be willing to work some evenings and weekend.