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Bilingual Case Manager- YD CHOICE

Under the supervision of the Associate Director of Youth Development, utilize a team approach to provide comprehensive case management, counseling and educational services to youth on probation and their families participating in the CHOICE program. Services include, but are not limited to, in-home support, parent training, crisis intervention, counseling, case management, conducting placement assessments, transporting participating youth, and community education and development. The Case Manager is expected to function as part of a multi-disciplinary team while making sound, independent decisions for the benefit of the clients and their families.  The Case Manager works in a culturally sensitive manner and abides by the legal and ethical standards of the profession. Due to the nature of the work flow and client needs, the Choice Case Manager must be available to work schedules that may include day, evening and weekends to best meet the needs of the population served.

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Specific Activities
  • Serve as a positive role model following CHOICE guidelines for professional dress and behavior
  • Participate in client intake and assessment interviews
  • Assist in assessing clients and their families on an ongoing basis
  • Develops and maintains helping relationships with parents or guardians emphasizing client accountability
  • Provides intensive tracking services
  • Provides client advocacy in the areas of health, education, vocation and family intervention
  • Creates and leads recreational activities for individual as well as groups of clients
  • Uses behavior modification techniques, including positive reinforcements and contracts with parental involvement
  • Administers appropriate procedures when client safety is threatened
  • Develops linkages to community resources
  • Strengthens working relationships with significant resources for the client network (e.g. Probation Dept., court personnel, Dept. of Social Services, schools, police, clinics, work sites, etc.)
  • Participates in on-call system to ensure client coverage
  • Participates in a team approach, sharing responsibility for client services
  • Transport clients in a safe and secure manner in matters related to service delivery
  • Participates and assist  in implementing program components
  • Develop and implement strength-based individual and family case plans
  • Provide family focused psycho-education utilizing evidenced based strategies and a trauma informed approach
  • Provide crisis intervention and stabilization
  • Case conference in coordination with other mental health professionals including psychiatrists, psychologists, social workers and others
  • Participates in weekly multi-disciplinary team meetings to develop appropriate interventions for youth and families, and serves as a consultant for the team in their various areas of expertise
  • Provides in-home family support and case management  (e.g. nutrition, budgeting, safety, home health and support systems), including developing family interventions 
  • Advocates, mentor and role-model skills for families such as discipline, communication and general life skills
  • Conducts specific groups as necessary, e.g. parenting class, decision-making, substance abuse, anger management and life skills
  • Creates and lead recreational activities for clients and families as necessary
  • Provides educational counseling to encourage school attendance, teach families about Individual Educational Plan (IEP) process and provide referrals to tutoring
  • Assist in career guidance, job skills and job placement for youth
  • Provides assistance with community resources through advocacy, information and direct connections
  • Receive referrals from and provide progress reports to Juvenile Court, Juvenile Probation and Law Enforcement entities as specified by the CHOICE Program
  • Participates in component meetings and trainings
  • Maintains necessary client records, statistics, and intensive tracking procedures and submit timely monthly reports
  • Participates in case supervision and program evaluation
  • Participates in quality assurance review
  • Provides administrative duties and meet all contract requirements
  • Participates in contract related and continuing education trainings
  • Perform other related duties as assigned

B.A. or B.S. degree, in social work, psychology or related field, experience may be substituted. Minimum 1-year experience in child, youth and family services field. Experience should preferably have been in a community based or neighborhood service organization. Experience in the areas of individual, group, and family counseling, outreach, community education and development, advocacy and case management.

 Bilingual (English/Spanish) required.Ability to work with a diverse cultural population. Must be able to apply sound judgment, ethics and accountability to formulate and implement in depth assessment, service/case notes, case plans and other documentation. Demonstrates the ability to handle stressful and crisis situations tactfully and appropriately. Strictly adheres to professional principles and ethical practices, and exercises discretion and independent judgment in all areas of job performance including adherence to appropriate professional boundaries.  Knowledge and familiarity of juvenile justice system, gender specific programming for juvenile females and/or substance abuse assessment and counseling preferred. Demonstrates strong leadership qualities including, but not limited to, conflict management skills and inter- and intra-agency collaborative skills. Case Manager must possess excellent written and verbal communication skills.   Case manager needs to have compatibility with agency philosophy and purpose, have knowledge of child development, family management, case management, delinquency prevention and crisis intervention issues, trauma informed approaches, and must possess excellent problem solving skills. Willingness to work flexible schedule which will include working evenings and weekends.

 Some off-site services require own reliable transportation (mileage reimbursed), including a California Driver’s license, automobile insurance and must be eligible for approval to the agency’s approved drivers list.  Hire is contingent upon successful completion of pre-employment clearances including TB & Drug test and criminal background checks.

Compensation and Benefits
Your well-being matters at North County Lifeline!
  • Paid vacation
  • Paid sick time
  • Paid holidays (13 days)
  • Exceptional medical, dental, vision, chiropractic and acupuncture coverage
  • Free health and wellness programs
  • Free Life Insurance
  • Employee Assistance program
  • Great employee incentive award programs
  • Training and education assistance
  • Matched 403b retirement plan
  • Flexible Spending Account
  • Menu of optional benefits, including short term disability, critical illness, accident, hospitalization and cancer policy
Salary commensurate with experience and education. Differential pay offered for bilingual skills.


Physical Demands/Work Environment
While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee may occasionally lift and/or move up to 15 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. While performing the duties of this job, the employee may be exposed in an extremely stressful environment where there are considerable mental and emotional demands. Travel is required to the schools /client homes. Employee may be exposed to weather conditions prevalent at the time. 
Work Schedule
Times may vary per individual client needs (includes nights and weekends).